Frequently asked questions

How is the price set?

Nearby drivers send their offers and you pick one, or choose "Book now" at the shown price and the first driver to accept takes it.

What do I pay Whizzy?

A fixed service fee shown before you order, paid by card when you accept an offer. The fare goes to the driver directly, in cash or by transfer.

Is the fee refunded if I cancel?

In full within three minutes of confirming, and in the green zone before pickup. The app shows the zone before you confirm.

What is the delivery code?

A four-digit code for you or the recipient. Give it to the driver only on delivery; the trip cannot finish without it.